At Nature's Nectar, we are committed to providing the best natural wellness products. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are happy to assist with returns and refunds as outlined below.
We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your product, you can return it within this period for a full refund or exchange.
To qualify for a return:
Products must be unused, unopened, and in original packaging.
Proof of purchase (receipt or order number) is required for all returns.
Certain items cannot be returned, including:
Products that have been opened or used.
Custom or personalized items.
Gift cards.
Sale or clearance items.
Once we receive your returned product and verify that it meets the return criteria, we will process your refund. Refunds will be issued to the original method of payment. Please note that it may take up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
Customers are responsible for the return shipping costs unless the return is due to an error on our part (e.g., receiving a damaged or incorrect item). We recommend using a trackable shipping service for returns to ensure your item is received.
If you receive a damaged or incorrect product, please contact us immediately at naturesnectar345@protonmail.com with a photo of the item and your order details. We will provide you with a prepaid return label and send you a replacement product or process your refund.
If you would like to exchange a product for a different item, please follow the return process and place a new order for the item you wish to receive. Once we receive your return, we will issue a refund.
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at naturesnectar345@protonmail.com. Our customer support team is available to assist you.
Nature's Nectar strives to ensure that you have a positive shopping experience. Thank you for choosing us for your wellness needs!